The rules we run on
Everything that governs how Msafiri works — for passengers, for drivers, and for the transport companies building on the platform. All last updated 5 September 2026.
- Terms of ServiceThe agreement between you and Msafiri when you use the app or the platform.
- Privacy PolicyWhat personal information we collect, why we collect it, and the choices you have.
- Driver & Operator TermsExtra rules for verified drivers and transport companies carrying passengers or parcels.
- Payments, Wallet & RefundsHow wallet top-ups, booking payments, cancellations, and refunds work.
- Account & Data DeletionHow to delete your Msafiri account and what happens to your data afterwards.
Something unclear? Email hello@msafiri.africa.